Terms & Conditions
Last updated: 16 September 2026
These Terms and Conditions apply to services provided by East Probate Solutions. By requesting a quotation, instructing us to provide services or otherwise engaging our services, you agree to these Terms and Conditions.
1. Our services
East Probate Solutions provides practical property services for estates across the East of England.
Our services may include:
Property security
Property inspections and keyholding
House clearance
Contents and inventories
Cleaning
Garden and grounds maintenance
Property maintenance
Sale preparation
Ongoing property management
Coordination of contractors and other practical property services
The specific services we agree to provide will be set out in your quotation, specification or other written confirmation.
We will provide our services with reasonable care and skill and in accordance with what has been agreed with you.
2. Quotations and acceptance
Unless otherwise stated, quotations are provided based on the information available to us at the time of quotation.
Our quotations are valid for 30 days unless a different validity period is stated.
A contract will be formed when you accept our quotation and we confirm the booking or instruction in writing, including by email.
Our quotation will identify the agreed services and, where applicable, the relevant price, assumptions and exclusions.
We reserve the right to review a quotation if circumstances change or if additional work is identified that could not reasonably have been identified from the information available when the quotation was prepared.
Any additional work or costs will be discussed with you and, where reasonably practicable, agreed before the additional work is carried out.
3. Your responsibilities
You agree to:
Provide accurate and complete information relevant to the services we are providing.
Provide us with reasonable access to the property at agreed times.
Confirm that you have the authority to instruct us to carry out the agreed work.
Tell us about any known hazards, risks, restrictions or relevant circumstances affecting the property.
Provide any keys, access codes or other information reasonably required for us to carry out the agreed services.
Obtain any permissions or consents that are your responsibility before work begins.
Where you are acting on behalf of an estate, you are responsible for ensuring that you have the appropriate authority to instruct us.
We may ask for confirmation of your authority where this is reasonably necessary.
4. Access to the property
You are responsible for arranging suitable access to the property at the agreed time.
Where we are required to attend a property and cannot gain access because suitable access has not been provided, we may need to charge for reasonable costs incurred as a result, including wasted attendance time or additional travel.
If circumstances outside our reasonable control prevent access, we will work with you to arrange an alternative appointment where reasonably possible.
Where we hold keys to a property, they will be handled with reasonable care and used only for legitimate purposes connected with the agreed services.
5. Pricing and payment
Our prices will be set out in the quotation, specification or invoice provided to you.
Unless otherwise stated, prices will be inclusive or exclusive of VAT as clearly stated in the quotation.
Payment terms will be specified in the quotation or invoice.
Depending on the nature and size of a project, we may require a deposit or staged payments. Any such requirement will be explained before the relevant work begins.
Invoices must be paid by the date specified on the invoice.
Where a business customer fails to make a payment when due, we may have rights to charge statutory interest and applicable recovery costs under the Late Payment of Commercial Debts legislation, where that legislation applies. GOV.UK currently states that statutory interest for qualifying late commercial payments is 8% above the Bank of England base rate.
Nothing in these Terms and Conditions affects any statutory rights that apply to consumers.
6. Changes to the scope of work
If you ask us to change the agreed services, we may need to provide a revised quotation or confirm any additional costs before carrying out the additional work.
Additional work will not normally be undertaken without your agreement.
Changes to the scope of work may affect the estimated completion date or timescale.
Where additional work becomes necessary because the condition of a property differs materially from the information available when the original quotation was prepared, we will explain the reason for the additional work and any associated costs before proceeding where reasonably practicable.
7. Cancellations and postponements
If you need to cancel or postpone an agreed booking, please contact us as soon as reasonably possible.
Depending on the circumstances, we may charge reasonable costs that we have already incurred or are unable to recover because of the cancellation.
Any cancellation charges will be communicated before or at the time of booking where applicable.
For consumer customers, cancellation rights provided by applicable consumer law will continue to apply and nothing in these Terms and Conditions is intended to remove or restrict those rights.
8. Our responsibilities and liability
We will provide our services with reasonable care and skill.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms and Conditions is intended to exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, our liability will generally relate to the services we have agreed to provide and the circumstances of the particular contract.
We will not be responsible for losses that are outside our reasonable control or for indirect or consequential losses where such limitation is permitted by law.
Where we identify damage, defects, hazards or other issues at a property, we will notify you where reasonably practicable.
9. Third-party contractors and suppliers
We may use suitably qualified contractors, tradespeople or other third-party suppliers where this is appropriate to provide or coordinate the agreed services.
We will take reasonable steps to select suitable third-party providers.
Where a third party is directly contracted by you rather than by East Probate Solutions, that third party will remain responsible for its own services and contractual obligations.
Where East Probate Solutions engages a third party as part of the services we provide, we will remain responsible for our own contractual obligations to you, subject to these Terms and Conditions and applicable law.
10. Events outside our reasonable control
We will not be responsible for delays or failures to perform our obligations where this is caused by circumstances beyond our reasonable control.
This may include, where applicable:
Extreme weather
Flood
Fire
Serious illness
Utility failures
Supply chain disruption
Government restrictions
Access restrictions
Unexpected property conditions
Other events that could not reasonably have been anticipated or prevented
Where such circumstances occur, we will take reasonable steps to minimise any disruption and keep you informed where appropriate.
11. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Subject to any mandatory rights or jurisdictional rules that apply to a consumer, the courts of England and Wales will have jurisdiction over disputes arising from these Terms and Conditions.
Nothing in this section affects any legal rights you may have under applicable consumer protection legislation.
12. Complaints and contact
We want to resolve any concerns as quickly as possible.
If you have a complaint about our services, please contact us using the details below and provide as much information as reasonably possible about the issue.
We will review your complaint and aim to respond within a reasonable timeframe.
Contact details
Email:
13. Changes to these Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The version applicable to your services will normally be the version that was provided or made available to you when your contract was formed, unless a change is required by law or otherwise agreed between us.
The date at the top of this page shows when these Terms and Conditions were last updated.